Elton Business Support
Mystery Shopping & Compliance Audits
We offer an INSIGHT (through mystery shopping, compliance audits, phone calls, emails, visits and website checks) followed by FEEDBACK (face to face, jargon free clear feedback, specific to your business) then SOLUTIONS (if required) with staff training or the introduction of service standards. We really do offer an all round service for your business. “We are there when you need us but waiting in the wings when you dont” making us a cost effective partner for your business.
Sectors we cover include: Automotive, Hospitality, Restaurants & Hotels, Retail, Leisure, Professional Services and Health.
We very much look at your service or product “through the eyes of your customers” then feedback our findings via a confidential face to face meeting and provide reports for you to keep as part of your internal quality monitoring procedures.
Business Support & Consultancy
Based in Cumbria, we offer an outsourced service to businesses who feel they need support but do not want to employ someone on a permanent basis. We can work with you on either a retained or ad hoc project basis, whichever suits the needs of your business. We offer: Staff Training, Operational Support, looking at areas such as compliance and service standards along with Recruitment Support.
We can help you identfiy recruitment needs, devise a job specification/advert, shortlist and support on an interview panel if required. We do not offer full HR support directly but can refer you to someone who can!
Samantha Gargett – Has worked at management level for a global recruitment company and has experience within the education and healthcare sectors in both training and marketing roles. Samantha’s current position is Director in her Cumbrian based, award winning family business. She has recently diversified the business to launch “Elton Business Support” due to being asked on numerous occasions to support businesses in various different areas of their operation.
Samantha is a Member of the London Insitute of Banking & Finance (MLIBF), Holds the Level 3 Cert Automotive Finance Specialists (CertAutoFS) and has qualifications in Business Administration, Training & Education, having undertaken both PTTLS and Cert Foundation Studies (Education), as well as Leadership & Management.
Jennifer Bell – Has a background in marketing, product placement, service level monitoring and in store compliance auditing. Having worked at management level for a London based firm Jennifer dealt with high calibre clients such as Proctor & Gamble, Bendicks and Leaf. Jennifer’s specialism is carrying out research as to the level of service being received by customers and ensuring company standards are met. Jennifer has also undertaken work for both a national supermarket chain, carrying out service standard checks along with mystery guest stays for a national hotel chain.